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Cove Reformer Studio Ltd | Terms & Conditions

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Please read these Terms & Conditions (“Terms”) carefully before purchasing or booking any services with Cove Reformer Studio Ltd (“we”, “us”, “our”). By booking a class or purchasing a membership, package, or product, you (“you”, “your”, “client”) agree to be bound by these Terms. Together with any additional terms noted for specific promotions or offers, these Terms form a contract between you and Cove Reformer Studio Ltd (registered office: 2 Denmans Lane, Lindfield, West Sussex, RH16 2LB, UK; company number 1575623).

 

1. Introduction

All classes and events (“Classes”) are provided subject to these Terms. When booking, you accept these Terms in full.

 

2. Data Protection

We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to our handling of your data as described there.

 

3. Accounts & Eligibility

  • You must be 18 or older to create an account and book Classes.

  • Account holders are solely responsible for bookings under their account. Memberships, class packs, and single classes are non-transferable.

 

4. Memberships

  • Memberships provide a set number of classes per month according to the tier purchased (e.g., Refresh, Revive, Renew).

  • Membership fees are billed monthly.

  • Classes included in memberships must be booked and used within the membership period; unused classes do not roll over.

  • Memberships can be paused/frozen for one month at a time, up to a maximum of 2 times per year. After the pause, your plan will automatically resume. Prior notice needed (at least 7 working days before next billing).

  • Membership cancellations require written notice at least 7 working days before the next billing cycle; no refunds are given for partial months after cancellation.

  • Perks and welcome gifts associated with memberships apply only to active members.

 

5. Class Packs

  • Class packs allow you to purchase a set number of classes upfront at a discounted rate.

  • Packs have expiry dates which you must observe; expired packs cannot be used or refunded.

  • Classes in packs must be booked and used within the validity period.

  • Packs are non-transferable and non-refundable except as required by law or under exceptional circumstances with supporting documentation.

 

6. Single Classes

  • Single classes can be purchased individually and must be booked and paid for in advance.

  • Single class purchases are non-transferable and non-refundable except if cancelled before the 24-hour cancellation period or under exceptional circumstances.

 

7. Booking Classes

  • Class prices, including memberships and packs, are displayed clearly online.

  • Bookings can be made up to 12 weeks in advance via our website.

  • It is your responsibility to ensure bookings and payments are completed successfully.

  • Expiry dates apply to all classes, packs, and memberships, check details carefully.

 

8. Pre- & Post-Natal Policy

  • Pre-natal: With GP clearance and appropriate fitness, up to 20 weeks you may attend “Fresh” classes with designated instructors; Shelley and Zoe. From 20 weeks to 35 weeks, “Form” classes are recommended.

  • Post-natal: After your 6-8 week GP or midwife check, you may resume “Form” classes, progressing to “Fresh” classes after attending at least eight “Form” sessions.

 

9. Payment

  • Payments must be made in full at booking via debit or credit card on our online system.

  • The studio does not accept cash as a form of payment.

 

10. Discount Codes​

  • From time to time we may make discount codes available to you, and your use of any such discount codes shall be subject to additional terms and conditions, which we will make you aware of at the time of use.

  • Discount codes may only apply to certain classes, packs and memberships and we will set this out in our applicable promotional communications.

  • In the event that classes booked using a discount code are cancelled, the relevant class will be cancelled in accordance with the Terms.

  • We reserve the right to end or withdraw any Discount Code without warning at any time; 

  • We also reserve the right to withdraw your right to use any Discount Code if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code; 

  • Additionally, we reserve the right to not fulfil any future class bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount.

 

11. Promotions & Competitions

  • Promotions run under separate terms, which we will provide.

  • We may end promotions without notice and refuse participation if abuse occurs.

  • Prizes must be claimed within 10 days; we have up to 30 days to issue prizes or provide an equivalent alternative.

 

12. Changing or Cancelling Bookings & No-Shows

  • You will receive a reminder 48 hours ahead of your class.

  • Changes or cancellations are allowed up to 24 hours before class start time.

  • No changes or refunds within 24 hours of class start. Late cancellations deduct the class from your package or membership balance.

  • No-shows will not be entitled to a refund.

  • We may implement a late cancellation charge at some point in the future, this will be made aware to you.

 

13. If We Cancel Your Booking

We will notify you by email or phone and offer:

  • Credit for the cancelled class; or

  • Transfer to an equivalent class; or

  • Full refund.

 

14. Booking Confirmation

  • Your booking is confirmed only once you receive a confirmation email.

  • You will also receive a reminder email and text 48 hours before your class.

  • Contact us if you don’t receive it before attending.

 

15. Waitlists

  • If a class is full, you may join a waitlist and will be notified via email or phone if a space becomes available.

  • Bookings require sufficient credits or payment.

  • There is space for 4 people on the waitlist.

 

16. Lateness Policy

  • Customers arriving more than 5 minutes late will not be admitted for safety and courtesy reasons and will forfeit the class.

  • You will not be entitled to a refund.

 

17. Compensation & Liability

  • We accept liability only as required by law.

  • Liability for any loss or injury is limited to £250 except in cases of personal injury or death caused by our negligence.

  • You accept the risk inherent in physical exercise and agree to consult a doctor if unsure about your health.

 

18. Price Changes

  • We may change prices periodically with notice where applicable.

 

19. Refunds & Cooling-Off Period

  • You have a 24-hour cooling-off period after purchase to request a full refund on unused classes, packs, or memberships.

  • After this period, no refunds except in exceptional cases (e.g., medical emergencies or relocation) with evidence.

  • All refunds are subject to VAT retention.

 

20. Contact

 

21. Health & Fitness

  • You confirm you are fit to participate and must inform us of any health conditions prior to attending.

  • It is your responsibility to complete and update our Health & Safety Questionnaire honestly.

  • We reserve the right to refuse entry if we believe participation risks your health.

 

22. Limitation of Liability

  • We may change instructors, classes, or equipment without notice.

  • We accept no responsibility for injury or loss, except where required by law.

  • You waive claims against us for injuries or damages except those caused by our negligence.

 

23. Personal Belongings

You are responsible for your belongings; we accept no liability for loss or damage.

 

24. Dress Code

Please wear appropriate clothing (no zips) and grippy socks. Remove footwear in the coastal lounge before entering the studio.

 

25. Safety & Hygiene

  • Clients with foot infections (e.g., verruca) should not be barefoot in the studio.

  • Smoking is prohibited.

  • Follow all safety instructions and complete required waivers before attending.

 

26. COVID-19

  • We accept no liability for any COVID-19 related loss or injury except as required by law.

 

27. Force Majeure

  • We are not liable for failure or delay due to causes beyond our control (e.g., natural disasters, government restrictions, strikes).

 

28. Waiver

  • You must sign a waiver before attending.

  • Failure to sign releases us from liability.

  • No waiver of rights is effective unless in writing.

 

29. Severability

  • If any part of these Terms is invalid or unenforceable, the remainder will still apply.

 

30. Entire Agreement

  • These Terms, along with our policies, represent the full agreement between you and us.

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Cove Reformer Studio Ltd, registered office is 2 Denmans Lane, Lindfield, West Sussex, RH16 2LB, UK. Company registered number is 15756523. Email: contact@covereformerstudio.com 

 

CURRENT PROMOTIONS & COMPETITIONS

 

To see the terms and conditions of any current promotions and/or competitions please read below.​

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Cove Reformer Studio Challenge – Winter Warmer

1. Eligibility 

  • Spaces are limited and available on a first-come, first-served basis.

2. Challenge Details 

  • The challenge runs from 1st November 2025 to 13th December 2025. 

  • Participants must complete 12 classes within this period to be eligible for prize entry. 

  • Classes must be booked and attended within the time frame; unused sessions cannot be carried over. 

3. Prize Entry & Draw 

  • Only participants who complete the challenge in full will be entered into the prize draw. 

  • The prize is Cowshed Advent Calendar & Cove Tote Bag. (value: [£503). 

  • The winner will be chosen using a random generator. They will be contacted via email. If no response is received within 48 hours, another winner will be chosen using a random generator. 

  • The prize must be collected from Cove Reformer Studio at an agreed date and time. 

  • No cash alternative will be offered. 

  • The prize draw is not affiliated with or sponsored by any other brand or company. 

4. Bookings & Payment 

  • Challenge packages are valid only for the duration of the challenge. 

  • Bookings are subject to Cove Reformer Studio’s standard cancellation policy. 

5. General 

  • Cove Reformer Studio reserves the right to withdraw or amend the challenge if circumstances beyond our control make this unavoidable. 

  • By entering, participants agree to these Terms & Conditions. 

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Black Friday 28.11 - 30.11

  • Offer valid from 28/11/25 at 00:01 AM to 30/11/25 at 23:59PM. 

  • To redeem, use code 'BLACKFRIDAY10' to receive 10% off classes only. 

  • Bookings must be made via the ‘Book Now’ tab on our website or app. You will need to select your preferred date, time, and class type before checkout. 

  • Enter the code 'BLACKFRIDAY10' at checkout to apply the discount. 

  • This promotion cannot be used in conjunction with any other offers, discounts, codes, or promotions. 

  • Cove Reformer Studio reserves the right to amend or withdraw the promotion, adjust the sale period, or change applicable product exclusions at any time and without prior notice. 

  • Discount cannot be exchanged for a cash alternative. 

  • One use per customer. 

  • Standard studio policies and booking terms apply. 

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